Privacy Policy

Last updated: October 2026

1. Who we are

This website is operated by SN & J Constructions, trading as [COMPANY LEGAL NAME], a company registered in England and Wales (company number [COMPANY NUMBER]) with its registered address at [REGISTERED ADDRESS]. We are the “data controller” for the personal information described in this policy. You can contact us at info@snjhomeimprovements.com or on 07399 769 505. Our ICO registration number is [ICO NUMBER].

2. The information we collect

We may collect and use the following information:

• Information you give us: when you fill in our contact or quote form, call us, email us or message us on WhatsApp, we collect your name, phone number, email address, town, city or postcode, the service you need and details of your project.
• Information about your use of our website: such as your IP address, browser type, device, the pages you visit and how you found us, collected through cookies and similar technologies (see our Cookie Policy).
• Information about our work for you: such as quotes, photos of your property that you send us, messages, invoices and payment details, if you become a customer.

3. How and why we use your information

We use your information to:

• respond to your enquiry and provide a quote (our legal basis: taking steps at your request before entering into a contract);
• carry out and manage the work you ask us to do, including invoicing and aftercare (legal basis: performing our contract with you);
• keep records and meet our legal and tax obligations (legal basis: legal obligation);
• improve our website and services, keep our website secure and understand how it is used (legal basis: our legitimate interests);
• send you marketing about our services, where you have agreed or where the law allows (legal basis: consent or legitimate interests). You can opt out at any time.

4. Who we share your information with

We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as website hosting and email providers, analytics providers, payment and accounting providers, and subcontractors who work on your project. We only share what they need, and they must protect it. We may also share information if the law requires us to, for example with regulators or the police.

5. How long we keep your information

We keep enquiry information for as long as needed to deal with your request and for a reasonable period afterwards, normally no more than [12 MONTHS] if you do not become a customer. Customer and financial records are kept for as long as the law requires, normally at least six years.

6. International transfers

Some of our service providers may store information outside the UK. Where this happens, we make sure appropriate safeguards are in place to protect it.

7. Keeping your information safe

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict or object to how we use your information;
• ask for your information in a portable format;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us using the details above. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.